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Shipping Methods

Orders placed on our website are shipped via UPS, USPS or LTL freight from our warehouse and retail store in Houston, TX. The specific item or combination of items you’re purchasing will determine which shipping options are available during checkout. We ship Monday through Friday from 9 AM to 5 PM CST, major holidays and severe weather events excluded.

Nitromethane

Our 53-gallon drums of nitromethane are shipped via LTL freight and require a DHS registration number and your photo identification. We will contact you after you’ve placed your order to get this information from you and to arrange delivery.

However, our quarts, gallons, and 42-gallon drums of nitromethane do not require a DHS registration number or photo identification.

Fuel Pails

When purchased in quantities of 3 or less (depending on destination), our 5-gallon fuel pails will ship via UPS Ground and have a flat-rate hazmat shipping fee, which is currently $44 for each pail. If you're ordering 4 or more pails, it becomes more cost-effective to ship via LTL freight. This is automatically calculated for you during checkout and you'll be shown the best, most cost-effective shipping options based on the items you're purchasing and their destination.

If you have any questions, concerns, or special circumstances for delivery, please don't hesitate to reach out to us at (281) 447-7200, email sales@hyperfuels.com, or send us a message from our contact us page.

Kegs, Drums, & IBC Totes

Orders that include 1 or more of our kegs, drums, or IBC Totes will ship via LTL freight. Based on the specific items in your order and their destination, we check shipping rates from over 20 different carriers and present you with the best, most cost-effective shipping option during checkout.

Local Pickup

If you are in or near Houston, TX, you can save on shipping costs and pick up your items from our retail store located at 2415 S. Dairy Ashford C9, Houston, TX 77077. Simply select “Pick Up” for the delivery method during checkout.

We will contact you by phone or email as soon as your order is ready. You can pick up your order from our office space and retail store, which is located behind the gated area of U-Haul, Monday through Friday from 9 AM to 5 PM CST, or Saturday by appointment only. It's best to call first to let us prepare your order and have it ready for your arrival. Please pre-order drums. We can load drums, kegs, or pails into your vehicle or trailer for you.

**IMPORTANT** An ACCESS CODE is necessary to enter our place of business, so please call (281) 447-7200 ahead to place your order and/or get the access code.

Processing Time

Nearly all orders placed by 3PM CST, Monday through Friday (other than official holidays or severe weather events), will ship the same day or within 24 hours. Orders placed after 3PM CST on Friday or during the weekend will ship on the next business day. During severe weather events or other peak holiday shipping periods, please understand our processing and response time may be delayed.

Shipping Delays

Please note that our shipping partners, at times, can experience shipping delays. We will do everything we possibly can to make sure your order arrives at its destination as soon as possible. However, once a package ships, there can be factors outside of our control that may come up.

As a policy, we do not offer refunds for delays caused by one of our shipping partners. That said, we know how important it is for your items to be delivered on time and we will do everything possible to make sure that happens.

Please feel free to contact us at (281) 447-7200 anytime should a delay occur.

Delivery Dates

While we have control over when we ship your order out (unless there's severe weather), we trust our shipping partners to get it to its final destination, but we can’t in good conscience guarantee a delivery date. If your order is shipping via UPS or USPS, an estimated delivery date will be shown during checkout.

Order Status

You will receive an order confirmation email within a few minutes of placing your order. You will then receive another email with a tracking number once the order has shipped so you can keep a close eye on the status of your order.

Delivery Area

Fuels, alcohols, lubricants and larger orders that ship via UPS or LTL Freight can be delivered to the Contiguous United States (Lower 48) only. Most apparel and accessories, however, can also be delivered to Alaska or Hawaii. If you have any questions or issues placing an order, please call (281) 447-7200 or visit our contact us page to let us know

PO Boxes

Unfortunately, we do not deliver to PO Boxes.

Return Policy

We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. For all other items, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can read our full return policy here.

Return Address

HYPERFUELS
2415 S. Dairy Ashford C9
Houston, TX 77077

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@hyperfuels.com. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@hyperfuels.com.

Damages and issues

We hate to make mistakes, but sometimes we do make a mistake. Our policy is that if it is our mistake, then you don't have to pay for the extra shipping costs. Your packages are insured and if damaged, we will replace the damaged items immediately. We will file lost and damaged package claims. All we need from you are photos of the damages.

Damaged Merchandise

Contact us as soon as possible and save the box and contents for UPS or FEDEX. We will replace the merchandise that was damaged in shipment at no charge. If your package is damaged in transit (seen on tracking data), then notify us as soon as possible and if the package is being returned to us, then we will replace the damaged items immediately..

Exceptions/non-returnable items

We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

If you are in or near Houston, TX, you can save on shipping costs and pick up your items from our retail store located at 2415 S. Dairy Ashford C9, Houston, TX 77077. Simply select “Pick Up” for the delivery method during checkout.

We will contact you by phone or email as soon as your order is ready. You can pick up your order from our office space and retail store, which is located behind the gated area of U-Haul, Monday through Friday from 9 AM to 5 PM CST, or Saturday by appointment only. It's best to call first to let us prepare your order and have it ready for your arrival. Please pre-order drums.

We can load drums, kegs, or pails into your vehicle or trailer for you.

**IMPORTANT**
An ACCESS CODE is necessary to enter, so please call (281) 447-7200 to place an order and/or get the access code.

Address
2415 S. Dairy Ashford C9, Houston TX 77077

Contact Us
(281) 447-7200
sales@hyperfuels.com

Store Hours
Monday-Friday: 9 AM-5 PM
Saturday: By Appointment
Sunday: Resting or Racing